Valeria, Azura of Oak Creek: Valeria is recognized for always smiling, making sure the residents look good, and for never hesitating to step-in when needed. She shows respect to all and has taken the time to make each new resident feel right at home. When a newer resident had stated that she wanted to go home, Valeria took the time to sit and have a conversation with her about her and the Mexican culture. It turned out that this resident has family in the same city her family lives in in Mexico. Valeria reassured her that the people at Azura were friendly and going to treat her with respect. This personal connection helped the resident feel more comfortable and at home in her environment and two days after the conversation, the resident had not stated that she wanted to leave. Thank you Valeria for assisting in the RECOVERy of those within our care, we RETAIN the finest in you!
"We want to thank you for the loving special care you took of our mother, Diane. It was truly mom's home and you all became part of our family. Everything was home for her....from the beautiful rooms, large sunny windows all around, good food made with love, fun and personal activities from people who really loved our mom. We would highly recommend your facility to anyone. The staff from the director, to the doctor, to the nurse, to the caregivers and the maintenance man were all extremely helpful, caring, loving and professional. There are not enough words to say how much we appreciate all of you. Your exceptional care, kindness, and love were beyond anything we could have imagined. You were part of our family, and we will miss you." - Gail Sommers and Deborah Guse